Engaging Customers like a PRO!

Open with a Warm, Genuine Greeting:

• Your goal is to make every customer feel welcome.

• Instead of just saying “Hello / Salaam,” personalise it to be something more engaging like, “Assalaamualaikum, What brings you here today?” or “Let me know if I can help you find something special!”

• Compliment your Customers. A nice gesture or compliment goes a long way. “MashaAllah, you look lovely!”: “MashaAllah what a wonderful family!, How is your day going?”

Initiate a Conversation with Curiosity

• Ask open-ended questions. For instance, “Are you shopping for yourself or a gift?” or “Have you visited MONOS MARKETS before?”

• Ask questions about what their needs are and this will help you identify their budget and ideal product is

• These questions invite customers to share more, giving you an opportunity to recommend products based on their needs.

Tell Your Story

• People love to connect with sellers on a personal level.

• Share why you started your business, what makes your products special, or the passion behind the brand.

• Authenticity sells!

PRO TIP:

Memorise a quick 30-second ‘elevator pitch’ about your brand.

This can be a mix of passion, quality, and customer value in just a few sentences. Make it memorable!